Our Policies

 

Terms and Conditions

 

Terms and Conditions

 

Last updated 7 August 2020

 

 

  1. Definitions

 

  1. “Agent” read as Seaside Nannies means the relationship between SN, the Client and the Nanny being an agent connecting a Client to a Nanny.
  2. “Nanny” means the person who is to undertake the Services for a Client, please note that “Nannies” is plural and means the same.
  3. “Services” means services relating to babysitting or caring for a child, on a casual or regular basis.
  4. “SN” means Seaside Nannies.
  5. “Website” means the online medium of the domain of “www.seasidenannies.co.nz”, which operates the business of SN. This term includes website operations performed on “Facebook” and “Instagram”.

 

  1. Acceptance of Terms and conditions 

 

  1. The access and use of the SN Website are governed by these terms and conditions (“the Terms”). 
  2. SN reserves the right to change the Terms at any time. Such amendments will have effect on the date that the amendments are made and uploaded to the Website.
  3. A notice will be emailed to all Clients notifying the change of the Terms. 
  4. A Client’s continued use of services will be deemed to constitute your acceptance of the new Terms.
  5. In the event that a Client does not agree with the new Terms, they should discontinue the use of the services of SN and their Intellectual Property including but not limited to their website.

 

  1. The Service

 

  1. SN acts as an agent between Clients and Nannies. 
  2. Clients provide necessary information when booking the service regarding the date, time and place of the service, as well as information regarding the number and age of children
  3. SN will find a matching Nanny for the required service.
  4. The parties have reached an agreement regarding the Nanny’s engagement in relation to providing these babysitter and/or nanny services.
  5. The parties record the terms of their agreement as follows.
  6. Nannies and Clients shall not arrange at any time for the Nanny to provide Services to the Client outside SN arrangements.
  7. SN is not responsible for the conduct of any Client or Nanny using the Website, either online or offline.
  8. This Agreement records that the supply of services by the Nanny to the Client is a separate supply to the supply of services provided by SN to the Nanny, in accordance with section 60(1B) of the Goods & Services Tax Act 1985.

 

 

  1. Status of Nanny’s

 

  1. Nannies are independent contractors and are not agents or employees of SN.
  2. Nannies acknowledge and confirm that they are not entitled to receive statutory benefits of employment under this Agreement, such as holiday pay, statutory holiday pay, or the right to bring a personal grievance or a dispute under the Employment Relations Act 2000.   
  3. Nannies agree that any dispute over the terms and application of this Agreement, or its termination, shall be resolved under the exclusive jurisdiction of the District Court. 

 

 

  1. Payment for Services

 

 

  1. SN agrees to act as an agent for the Nanny and collects the agency fee from the client. The client pays the outstanding amount to the Nanny directly.
  2. The Client may be asked to pay a deposit upfront.
  3. In all circumstances, all payments made to Nannies by SN under this Agreement are inclusive of GST (if any).
  4. This Agreement recognises that, unless expressly notified to SN in writing, the Nanny is not registered for GST under the Good & Services Tas Act 1985.
  5. Unless a Nanny has notified SN or the Client that s/he is registered for GST, the Nanny shall not charge, and SN is not obligated to pay, GST with respect to services performed by the Nanny.
  6. If the Nanny has notified SN or the Client that s/he us registered for GST, the Nanny must issue a GST tax invoice to SN or the Client with respect to all taxable supplies performed for SN.
  7. SN is required to deduct withholding tax pursuant to the Labour Hire rule in the Income Tax Act 2007 with effect from 1 April 2017 onwards. The Nanny shall complete the required forms (IR330C) and accept the deduction of withholding tax by SN. Nannies are responsible for keeping their own accounts, completing their own tax returns and satisfying their own income tax liability; and registering for Goods & Services Tax as necessary.

 

  1. Conduct

 

  1. Client’s agree not to engage in any unbecoming conduct, which includes but is not limited to conduct that is unlawful, harmful, threatening, defamatory, obscene, abusive, or inappropriate. Whether or not conduct is considered to be unbecoming or inappropriate is at the sole discretion of SN.
  2. Should Clients or Nannies experience problems with others while the service is being provided, parties are encouraged to make a complaint in accordance with the Complaints Procedure. 
  3. Nannies are not permitted to have guests at the Client’s property while they are performing Services. 
  4. Clients and Nannies must disclose if they have a criminal record.
  5. Clients and Nannies must disclose any mental illnesses that may place a child or Nanny at risk. 
  6. Nannies are not permitted to share their phone with children while performing Services. 
  7. The Nanny is not permitted to leave the Client’s property without the return of the Client or alternatively written permission of the Client. 
  8. The Nanny is not permitted to share photos of the Clients children or property on social media.

 

  1. Intellectual Property

 

  1. Clients and Nannies agree not to copy, modify, duplicate, create derivative works, republish, display, transmit or distribute all or any part of SN’s Intellectual Property. 

 

  1. Complaints

 

  1. Purpose

The purpose of this policy is to provide an avenue to air concerns, which in turn will contribute to the smooth running of SN.

  1. This process can be used by both Clients and Nannies.
  2. Nannies are to refer Clients or other Nannies to this Complaints Policy.

 

  1. Process
  2. Initial concerns should be voiced to the person concerned.
  3. Complaints may also be made in writing to Management, all written communications will be acknowledged.
  4. If a written complaint is lodged against a Nanny, then:

 

  1. The Nanny has the right of reply.
  2. Reasonable notice is to be given of any meeting they are to attend regarding the complaint. A support person may attend such a meeting.
  3. The Complainant has the right to request an interview with management representatives.
  4. SN may contact either party for further information as part of the investigation. 
  5. SN will make a final decision on the matter as it considers appropriate. This may include the termination or suspension of the services. 
  1. Contacts
  2. Seaside Nannies Management Team:
  3. Directors: Daisy Brinks & Felicitas von Peter info@seasidenannies.co.nz
  4. Feli von Peter +64 (0) 27 389 8909
  5. Daisy Brinks +64 (0) 27 275 6444

 

  1. Warranties

 

  1. SN undertakes to verify the Police Check provided by Nannies. However, SN does not warrant any Nanny’s suitability to provide the Services, including but not limited to honesty, capability or character of any Nanny. 

 

 

 

 

 

 

  1. Liability

 

  1. SN is not responsible for and accepts no liability in relation to Clients in any circumstance. Clients are solely responsible for the content that is transmitted or posted on the Website or to any other Client, including Clients reliance on such content. 
  2. SN shall not be liable for any damage or losses whether incidental, consequential, indirect or special loss, damage or injury of any kind whatsoever suffered by a Client or any other person arising directly or indirectly out of the Services and any associated activities, including the use of the Website
  3. The Client agrees to defend and indemnify SN against any claims, damages, costs, liabilities and expenses and liability asserted against SN including without limitation any actual or threatened suit, demand or claim, to the extent that such claim arises from or relates to the Services or any associated activities, including the use of the Website.
  4. The SN Website may contain links to third party advertisements and links to third party sites. Access to any other Internet site linked to the SN Website is the Client’s own risk. SN accepts no responsibility for the accuracy or reliability of any information, opinions, or statements made in third party advertisements or on any third-party sites. 

 

 

  1. Health and Safety

 

To ensure there are systems in place which promotes the health, safety and well-being of all children, Nannies and Clients of SN.

  1. SN will, at all times, have in place and exercise appropriate health and safety standards and policies. SN is committed to ensuring that the safety of everybody is its priority. 
  2. However, parties acknowledge that they are responsible for their own health and safety. Nannies should have their own policies and procedures in place to ensure their safety in the workplace. 
  3. The Client understands and agrees that Nannies must be provided with an occupationally safe environment. This is the sole responsibility of the Client who will bear all risk and liability in circumstances of injury to the Nanny.
  4. The Client shall have the necessary Home and Contents insurance to cover any incidences of property damage including fire damage. Under no circumstances will SN be liable for any damage to a Client’s property as a result of the Nanny including any injury, illness or death caused by the actions of a Nanny. 
  5. The Client agrees that they will continue to be available from time to time while the Nanny is performing the Services, so that they can be contacted in the event of an emergency.
  6. Clients accept that a Nanny may select to decline a booking. This is within the Nanny’s discretion.

 

 

  1. General Health and Safety and Injury Prevention

 

  1. Water play is to be supervised at all times and is to be emptied when supervised play has finished.
  2. SN is committed to the protection of adults and children from accidental harm. We will do this by:

 

  1. Ensuring Nannies, parents and children understand and accept their responsibility to promote a safe and healthy place of work.
  2. Nannies will be conscious of the potential danger of things such as water spills, toys in traffic ways, etc.
  3. Hot drinks to be put out of reach of children

 

  1. All Nannies that are counted as a ‘person responsible’ must hold a current first aid certificate and attend refresher courses every 2 years. These courses will not be paid by SN.
  2. Client Obligations
  3. All bookings must be made directly between the Client and SN by use of the Website, email or phone call. All correspondence will be conducted between the Client and SN on the messaging service provided on the Website and email.
  4. The Client agrees that a deposit payment is made to SN directly at the time of confirmation of booking. The Client understands that, at the time of confirmation of booking, the Client’s nominated credit card can be charged by SN with the funds being held by SN until payment is made to the Nanny after completion of the Services. 
  5. The Client agrees that the number of hours will be indicated by the Client at the time of booking, and the confirmed number of hours will be submitted by the Nanny once the Services have been completed. The Client will be charged in accordance with the hourly rate. If a Nanny is required for more hours than initially indicated, extra hours will be charged as per the hourly rate.
  6. Clients acknowledge and agree to their nominated credit card being pre-authorised by SN prior to their first booking. 
  7. In the event that a credit card payment fails for any reason upon the booking confirmation, the booking will be cancelled.
  8. The Client understands and agrees that Nannies must be provided with an occupationally safe environment. This is the sole responsibility of the Client who will bear all risk and liability in circumstances of injury to the Nanny. 
  9. The Client shall have the necessary Home and Contents insurance to cover any incidences of property damage including fire damage. Under no circumstances will SN be liable for any damage to a Client’s property as a result of the Nanny including any injury, illness or death caused by the actions of a Nanny. 
  10. The Client agrees that they will continue to be available from time to time while the Nanny is performing the Services, so that they can be contacted in the event of an emergency.
  11. Client’s accept that a Nanny may select to decline a booking. This is within the Nanny’s discretion.

 

  1. Restraint of Trade

 

  1. Nannies agree to not engage with or conduct a direct agreement with an active or previous Client outside of SN, in any instance. The Nanny is liable to pay SN a one off ‘finder’s fee’ of $500.00 in any case that this clause is breached.
  2. Clients agree to not engage with or conduct a direct agreement with an active or previous Nanny outside of SN, in any instance. The Client is liable to pay SN a one off ‘finder’s fee’ of $500.00 in any case that this clause is breached.

 

  1. Confidentiality Policy
  2. To acknowledge the information privacy principles contained in the Privacy Act 1993.
  3. At SN we respect the privacy of the children and their families and Nannies.
  4. We will ensure that all parents and Nannies can share information in confidence, and it will only be used to enhance the welfare of the children.
  5. Information shared at SN is to remain within the Business and is strictly confidential, sharing such information will be a breach of the Contract for Service Agreement.
  6. Such information to remain confidential includes but is not limited to the following:

 

  1. Day to day operations within the household
  2. Personal information regarding the children and their families
  3. Personal information and/or opinions regarding staff or Management

 

  1. Fees

 

  1. Nanny Positions

 

  1. Invoices must be paid once employment is confirmed.
  2. The Nanny invoices the Client weekly on $19 per hour.
  3. SN invoices the Client monthly based on the worked hours of the Nanny. SN charges the Client $4 per worked hour of the Nanny.
  4. The Agency’s account must be paid in full within seven days of the date of the invoice.
  5. Fees for a Nanny service are as followed:

 

  1. Hourly Rate: $23
  2. Nanny Share 2 families: $30
  3. Nanny Share 3 families: $35
  4. Nanny Share 4 families: $40

 

 

 

  1. Babysitter Service
  2. SN invoices the Client a deposit based on the booked hours at the time of booking confirmation. A Nanny won’t be confirmed or dispatched without the payment received by SN.
  3. Once the Services have been performed, the Client pays the Nanny the outstanding amount.
  4. Fees for a Babysitter Service are as followed:
  5. Hourly Rate: $23
  6. Babysitter Share 2 families: $30
  7. Babysitter Share 3 families: $35
  8. Babysitter Share 4 families: $40
  9. Overnight Stays need to be arranged at the time of the booking. A flat fee of $100 between 9pm – 6am will be charged in addition to an hourly rate for the hours the Nanny works outside of the 9pm – 6am time period.

 

SN reserves the right to change these fees e.g. when a high number of children occurs or if the Nanny is required to look after non-sibling children.

 

  1. If a Nanny resigns from SN and enters into a direct agreement with a Client introduced by SN for childcare services within 12 months of leaving SN, the Nanny is liable to pay SN a one off ‘finder’s fee’ of $500.00.
  2. The Agency’s account must be paid in full within seven days of the date of the invoice.

 

 

  1. Cancellation& Refund Policies

 

 

  1. Cancellation Policy

           

 

 Babysitter Service

 

 

1. If the Client chooses to cancel a booking with more than 5 days’ notice before the scheduled commencement time, SN will charge the Client a $15.00 service fee.

2. If the Client chooses to cancel a booking with less than 5 days’ notice before the scheduled commencement time, SN will charge the Client 50% of the services booked.

3. If the Client chooses to cancel a booking with less than 24 hours’ notice before the scheduled commencement time, SN will charge the Client 100% for the services booked.

4. If a Nanny cancels a booking the Refund Policy will apply.

5. In the event that a Nanny fails to turn up to carry out the agreed Service or cancels a booking, Seaside Nannies shall not be held liable for the actions of the Nanny, however, Seaside Nannies will make reasonable endeavours to find another Nanny to perform the Services as required with the agreement of the Client to do so.

6. In the event that it becomes apparent that a Nanny is being mistreated in any way or is found to be working in an unsafe working environment, Seaside Nannies reserves the right to cancel the Services immediately and no refund will be provided to the Client under these circumstances.

     

    Nanny Service

     

    1. The Cancellation Policy does not apply in the first week of the service. Once all parties agreed on keeping working together the cancellation policy will be put into place.

    2. In the event of a Client altering the terms of employment after the Nanny started work, a written three week notice has to be given to SN directly. If a Client fails to give a three week notice, the Client will be charged the agreed agency fee for up to three weeks.

    3. In the event of a Client wishing to cancel the Nanny Service, a written three week notice has to be given to SN directly. If a Client fails to give a three week notice, the Client will be charged the agreed agency fee for up to three weeks.

       

       

       

      1. Refund Policy

       

      1. If a confirmed Nanny fails to show up and perform the Services for a booking that had been confirmed without providing a cancellation notice, SN will give a 100% refund.

      2. If a Nanny arrives late to perform the agreed Services, SN will refund the Client for the time that the Nanny was absent (rounded to the nearest 15 minutes), alternatively if the Client and Nanny are agreeable, the Client may extend the finish time to accommodate the late arrival of the Nanny, in this case no refund will be provided to the Client. 

      3. If a Client arrives home before the scheduled time, no refund will be provided for any hours less than 2 hours of the scheduled service.

      4. If a Client at the request of the Nanny is to arrive home before the scheduled time, a partial refund will be provided as outlined in the above clause.

      5. Seaside Nannies advises that no refund will be provided in circumstances where there is  unreasonable working conditions, a change of location by the Client after the booking has been confirmed , a change of job description after the booking has been confirmed , or if Seaside Nannies believes that the Nanny has been mistreated or is at risk in an unsafe working environment.

        Cancellation& Refund Policies

          1. Cancellation Policy 

           Babysitter Service

           

          1. If the Client chooses to cancel a booking with more than 5 days’ notice before the scheduled commencement time, SN will charge the Client a $15.00 service fee.

           

          1. If the Client chooses to cancel a booking with less than 5 days’ notice before the scheduled commencement time, SN will charge the Client 50% of the services booked.

           

          1. If the Client chooses to cancel a booking with less than 24 hours’ notice before the scheduled commencement time, SN will charge the Client 100% for the services booked.

           

          1. If a Nanny cancels a booking the Refund Policy will apply.

           

          1. In the event that a Nanny fails to turn up to carry out the agreed Service or cancels a booking, Seaside Nannies shall not be held liable for the actions of the Nanny, however, Seaside Nannies will make reasonable endeavours to find another Nanny to perform the Services as required with the agreement of the Client to do so.

           

          1. In the event that it becomes apparent that a Nanny is being mistreated in any way or is found to be working in an unsafe working environment, Seaside Nannies reserves the right to cancel the Services immediately and no refund will be provided to the Client under these circumstances.

           

          Nanny Service

           

          1. The Cancellation Policy does not apply in the first week of the service. Once all parties agreed on keeping working together the cancellation policy will be put into place.

           

          1. In the event of a Client altering the terms of employment after the Nanny started work, a written three week notice has to be given to SN directly. If a Client fails to give a three week notice, the Client will be charged the agreed agency fee for up to three weeks.

           

          1. In the event of a Client wishing to cancel the Nanny Service, a written three week notice has to be given to SN directly. If a Client fails to give a three week notice, the Client will be charged the agreed agency fee for up to three weeks.

           

           

          1. Refund Policy

           

          1. If a confirmed Nanny fails to show up and perform the Services for a booking that had been confirmed without providing a cancellation notice, SN will give a 100% refund.

           

          1. If a Nanny arrives late to perform the agreed Services, SN will refund the Client for the time that the Nanny was absent (rounded to the nearest 15 minutes), alternatively if the Client and Nanny are agreeable, the Client may extend the finish time to accommodate the late arrival of the Nanny, in this case no refund will be provided to the Client.

           

          1. If a Client arrives home before the scheduled time, no refund will be provided for any hours less than 2 hours of the scheduled service.

           

          1. If a Client at the request of the Nanny is to arrive home before the scheduled time, a partial refund will be provided as outlined in the above clause.

           

          1. Seaside Nannies advises that no refund will be provided in circumstances where there is unreasonable working conditions, a change of location by the Client after the booking has been confirmed , a change of job description after the booking has been confirmed , or if Seaside Nannies believes that the Nanny has been mistreated or is at risk in an unsafe working environment.

        Child Protection Policy

        The purpose of this policy is to protect children participating in activities undertaken by SN from any harm and provide a clear path of response for Nannies and volunteers in the event of suspected abuse or neglect.

        SN is committed to acting in the welfare and best interests of children, young people and vulnerable adults.

        The objective of this policy is to ensure that all SN’s Nannies operate in a way which ensures that children are protected from harm. This involves being able to recognise and identify signs of abuse and to know how to respond appropriately.

        1. Guiding Principles

        Working with children and their families where child protection is a concern raises complex issues of values, rights and potentially conflicting interests. It is therefore important to be guided by a set of principles.

        1. The decisions and actions of SN in response to any child protection concern will be guided by the principle of “the welfare and best interests of the child”.
        2. SN asserts that all children have equal rights to projection from abuse and exploitation regardless of their gender, race, religion, political beliefs, age, physical or mental health, sexual orientation, family and social background, and culture, economic status or criminal background.
        3. All services provided by us for the safety and wellbeing of children adhere to the principles of partnership, protection and participation, and the rights and responsibilities accorded by Te Tiriti o Waitangi. 
        1. Scope 
        1. This policy applies to all children who are clients of this organisation, and to those with whom personnel come into contact in the course of their work with SN.
        2. It applies to Nannies, volunteers and management of SN. It also applies to any contracted personnel providing support services to families and members (including childcare), and to those providing support services to staff. 
        1. Processes

        Roles and responsibilities of staff:

        1. It is the responsibility of staff to be vigilant, have knowledge and awareness of the indicators of neglect, potential or actual abuse and to report any concerns, suspicions or allegations of suspected abuse immediately and ensure that the concern is taken seriously and reported.

         

        1. Screening

         As part of our duty of care, we will ensure that suitable and appropriate Nannies are engaged to work with children.

        When recruiting people to engage with children we will ensure that there is a robust recruitment process that includes:

        1. An application process.
        2. Following up on referees.
        3. Interviewing; and
        4. Screening (e.g., police vetting).  
        1. Appointing A Child Protection Officer

         

        A Child Protection Officer (CPO) shall be appointed to manage child protection issues by: 

        1. Ensuring that child protection procedures are understood and adhered to by all;
        2. Raising awareness within the organisation;
        3. Regularly reporting to the organisation;
        4. Acting as the main contact for child protection matters;
        5. Keeping up-to-date with developments in child protection legislation;
        6. Maintaining confidential records of reported cases and any action taken. 
        1. Child Protection Procedures

         

        1. If child abuse is either suspected or disclosed ensure the child is safe from immediate harm. If you think a person is immediate danger, call the Police (111).
        2. All concerns of potential suspected or alleged abuse must be brought to the attention of the SN Management.
        3. If a child/young person makes a verbal disclosure to a Nanny, it is important that the Nanny takes what the child says seriously.
        4. Nannies are to listen carefully to what the child is saying and are not to interview them or ask too many questions, ask the very basics i.e. Who/When/Where?
        5. Once the basics have been ascertained, no further questions are to be asked. What the child has said is to be documented, this should include time, date and who was present.
        6. Advise Oranga Tamariki – Ministry for Children (0508 FAMILY or 0508 326 459) or Police promptly when a disclosure is made.
        7. Deciding when and who will inform the parent(s) and/or caregiver will be determined by Ministry of Vulnerable Children (Oranga Tamariki) on and Police in consultation with the Child Protection Officer.
        8. Police and Oranga Tamariki will arrange interviews of the children.
        9. An investigation is not to be conducted by SN before making a report of concern. 
        • Allegations made against Nannies 
        1. Allegations, suspicions or complaints of abuse against Nannies or representatives of other agencies must be taken seriously and reported to the Management and will deal with them immediately, sensitively and expediently within the procedures outlined in this section
        2. It is not the responsibility of the Nanny to investigate allegations of child abuse.
        3. If Police decide to undertake a criminal investigation then the member of staff may be suspended, without prejudice, as a precautionary measure. It is important that no internal investigation is undertaken, and no evidence gathered that might prejudice the criminal investigation. 
        1. Related Documents 

        The Child Protection Policy is to be used in conjunction with the following existing policies:

        1. Complaints Policy.
        2. Health and Safety Policy.
        3. Privacy Policy.

        This Child Protection Policy has been written with the United Nations Convention on the Rights of the Child in mind and in accordance with the following legislation:

        1. Health and Disability Commissioner Act 1994.
        2. Privacy Act 1993.
        3. Human Rights Act 1993.
        4. Education Act 1989/1998.
        5. Domestic Violence Act 1995.
        6. Care of Children Act 2004.
        7. Employment Relations Act 2000.
        8. Oranga Tamariki Act 1989.
        9. Code of Health and Disability Services Consumers’ Rights.
        10. Children’s Act 2014.

         

        1. Supervision
        2. All Nannies and contractors are supported on appropriate procedures and given information about positive guidance, children’s safety and the prevention of abuse.
        3. Nannies are required to get assistance from SN Management and to withdraw from the job or situation if they become stressed by a child’s behavior.
        4. Children’s bodies are treated with respect and dignity. Nannies will endeavor to be sensitive to a child’s need for privacy from others, while avoiding being in a compromising situation. We feel it has become necessary to teach children to keep their bodies private in a group setting. Children must wear clothing and are encouraged to take responsibility for managing their own physical needs, as is age appropriate e.g. wiping bottoms.
        5. Whenever possible children are given opportunities to make decisions and to have their choices respected.
        6. SN’s Nannies includes providing children with information about issues such as ‘good/bad touching’, ‘good/bad secrets’, ‘yes/no feelings’ and the importance of telling. This is done in a relaxed gentle way and includes such things as encouragement to express feelings and reading of relevant stories.
        7. SN Nannies can take children off the premises, only if a parent or caregiver has written and signed a confirmation letter, except in cases of emergency.
        8. References of prospective staff members are carefully checked. Referees are contacted verbally and asked questions about the applicant and their relationships with children. All Nannies will be Police Vetted upon employment, and every three years thereafter. 
        1. Staff
        2. Any Nannies under the influence of alcohol or any other substance that has a detrimental effect on their functioning or behavior will be asked to leave immediately. Police will be called for assistance, should this become necessary.
        3. Nannies will NEVER smack, hit, push, grab, shake, handle roughly, bite or pinch a child back, shout at, threaten or confine any child. These methods are illegal in a caregiving position and have proved to be bad for children in care. Children learn acceptable behavior from positive example and love, not from violence and anger. Any Nanny who does so, will have disciplinary action taken against them,
        4. If the Nannies are concerned about a child or their behavior, they will follow the procedure detailed in this policy.
        5. If the Nanny discovers any unusual bruises or marks, or a change in a child’s behavior, she/he will record to observe and follow up and then report if needed.
        6. If a Nanny is concerned about another staff member, parent or other adults’ dealings with a child or their behavior towards a child, they will follow the procedure detailed in this policy.
        7. Job applicants work history will be checked and contact will be made with both referees and past employers, with the applicants’ consent. In choosing staff we require skills and attributes that will enhance the children’s’ development and safety. A thorough interview process will be undertaken when employing staff. Police checks will be carried out.

        Privacy Policy

         

        To ensure SN meets its obligations with respect to the collection, storage, use and disclosure of personal information

        about Contractors, children and families. 

        To acknowledge the information privacy principles contained in Privacy Act 1993.

        Every person who attends, works at or makes personal or professional contact with SN is entitled to full privacy regard to

        personal details, as specified in the Privacy Act 1993. 

        1. Information principles

         

        1. The requirements of the Privacy Act apply to management, Contractors of SN and the
        2. Personal information shall not be collected unless the collection is necessary for a lawful purpose connection with a function of the business.
        3. Where personal information is collected, it shall be collected directly from the person concerned.
        4. Where information is collected from an individual, that person shall be made aware that the information is being collected, why this is being collected, how it will be used, the consequences of not providing it and the individual’s right to have information corrected.

        1. Personal Information 
        1. We collect personal information about Clients and Nannies, including but not limited to:

         

        1. N
        2. Contact information.
        3. Location information.
        4. Communication and phone calls.
        5. Credit Card information including the date and time, amounts charged, and other related.
        6. transaction details.
        7. Background Check such as police vetting.
        8. Device information.
        9. Communications and phone calls.
        10. Other information you choose to provide.

         

        1. We collect your personal information in order to:

         

        1. Create and update your booking.
        2. Verify your identity and, if you are a Nanny, ensure you meet our standards to work with children.
        3. To be able to contact a Client regarding their booking.
        4. Process payments.
        5. Charge outstanding amounts.
        6. Conduct investigations relating to our Services and make risk assessments.
        7. Add Clients to our email list for advertising (unless you opt out).
        8. Ensure we comply with our obligations. We will use information to ensure we comply with the law, including disclosures authorised under the Privacy Act 1993.
        9. Resolve disputes with or between any of our Nannies. We will seek permission before disclosing anybody’s contact details to a third party involved in a dispute, unless this is permitted under the Privacy Act 1993 (e.g. we may disclose information where the other party has sworn a statutory declaration regarding the dispute); and
        10. We may also process personal information for other purposes which are disclosed, and to which the Client or Nanny consent, whether expressly or by implication by providing us with your personal information with knowledge of how we intend to use it.

         

        1. Besides our Nannies, we share this information with:

         

        1. Our accountants, insurers, lawyers, auditors and other professional advisors.
        2. Our employees, officers, contractors.
        3. Third-party service providers (Xero for accounting reasons).

         

        In the event that we sell a part of or the whole of our business, our records of personal information may be transferred to the new business owner or any of its related or affiliated companies (as the case may be).

         

        1. Employment information
        2. Personal files held on Contractors shall comprise:

         

        • Copies of correspondence between SN and the Contractor.
        • The application for the position currently held and any documentation provided with that application.
        • Copies of qualifications where appropriate.
        • Copies of evidence of professional development such as certificates.
        • Management shall ensure that the personal information it holds is accurate, up to date, complete, relevant and not misleading.
        • Every person is entitled to seek confirmation of whether or not personal information is held, to access that information and to seek its correction. Corrections sought shall be actioned or, where declined, shall be noted in a statement attached to the information.
        • Personal information shall not be kept for longer than it is required for the purposes for which it was collected or held.
        • Personal files of Nannies who have resigned shall be held for such time as is required by relevant statute.
        • Information held regarding former Nannies shall not be disclosed without their consent, except where the disclosure is made pursuant to a direction of a court of record.
        • The gathering of, and access to, information pertaining to investigation of complaints shall be consistent with SN complaints procedure.
        • Application forms submitted by unsuccessful job applicants shall be destroyed immediately. Comment sought from nominated referees is provided on the basis of confidentiality and detail of these reports shall not be made available to applicants.
        1. Email and other electronic communications

         

        1. We are committed to full compliance with the Unsolicited Electronic Messages Act 2007.
        2. By using our Services and Website you consent to receiving communications from us or from third parties on our behalf using the contact details, you have provided (including, without limitation, via direct mailing, email, SMS, telephone call, and other phone number-based messaging) which promote and market our Services from time to time.

          

        1. Changes to this privacy policy

         

        1. We reserve the right to amend this privacy policy from time to time by posting an updated privacy policy on our website.
        2. We will collect, use, hold and disclose your personal information in accordance with our most recently updated version of the privacy policy. We recommend that you regularly review this privacy policy when you visit our website.
        3. If you do not agree with any aspect of the updated privacy policy, you must promptly notify us, and you may be required to cease using our Services and SN Website.

        Covid 19 Coronavirus Policies

         

        Preventing the spread of the Virus under Level 2

        To prevent / slow down the spread of the virus we put the following procedures in place:
        1. Seaside Nannies does not offer Nanny Share options under Level 2 unless children
        from different families are in the same extended bubble.
        2. Nannies wash their hands with soap for 20 seconds and dry them with paper towels or
        use hand sanitiser in the following cases:
        • upon arrival at a Client’s home and before leaving a Client’s home
        • before and after preparing food or a bottle
        • any time after touching their face particularly after coughing, sneezing or using tissues.
        • every time of returning to the Client’s home e.g. after school drop off/ pick up, walks,
        nature time
        • after using the toilet
        • after handling animals
        • before and after helping children going to the toilet
        • When hands are dirty
        3. Children wash their hands with soap for 20 seconds and dry them with paper towels or
        use hand sanitiser in the following cases:
        • Before and after meal times
        • Every time of returning back home e.g. after school pick up, play dates, walks, nature
        time
        • any time after coughing, sneezing or using tissues.
        • after using the toilet
        • after handling animals
        • When hands are dirty
        4. Upon arrival at the Client’s home the Nanny asks where a thermometer is kept in case
        of a child showing symptoms of becoming unwell.
        5. Nannies carry their own paper towels and soap/ hand sanitiser with them.
        6. Nannies take their own drink bottle, cups and cutlery with them to a Client’s house.
        However, if a Nanny is required to use the Client’s items, these are thoroughly washed
        with soap and hot water after use.
        7. Children cannot share cups or cutlery with each other or with the Nanny.
        8. Physical distancing is not required for this childcare arrangement. This means good
        hygiene practices are even more important. There does not need to be a measurable
        physical distance between children or children and the Nanny. However, adults should
        where practicable keep 1m distance between themselves and other adults.
        9. Nannies do not take children to crowded public places such as playgrounds, skate
        parks, cafes and supermarkets unless parents specifically ask to pick up groceries
        from the shops.
        10. Nannies are required to change into a freshly washed outfit before starting a service
        with a Client.
        11. Parents are responsible of keeping their home tidy and we ask them to clean all
        surfaces that are frequently touched before the arrival of the Nanny.

        12. Parents are reasonable to cancel the service, if a child shows signs of being unwell.
        We can only continue the service after a written clearance/ confirmation by a doctor.
        13. Any child who is unwell should not be in care of Seaside Nannies.
        14. If our Nannies have reasonable grounds to believe that any person has an infectious or
        contagious disease or condition, then they must exclude that person from the service
        and from coming into contact with children.
        15. Nannies will notify Seaside Nannies Management, if they experience any flu
        symptoms. In this case we reserve the right to cancel the service last minute. Seaside
        Nannies Management can request that a Nanny with an infectious disease or is
        suspected of having an infectious disease, does not attend.
        16. Nannies fill out a Contact Tracing list (date& time, names of people in contact with,
        address of the family, places they potentially visited and a contact number of a parent).
        It is the Nanny’s responsibility to keep the list up to date at all times.
        17. Nannies and parents rise awareness and talk to children about an appropriate sneeze
        and cough etiquette into the elbow
        18. PPE is not required or recommended as necessary by the Public Health officials.
        19. People who have recently been overseas, or who may have been exposed to
        COVID-19, are required to self-isolate for 14 days to keep their communities safe.